Return and Refund Policy

How Do I Return?

Visit our returns center here
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines

What Items are Returnable?

Within 90 days from the date of fulfillment
In unused and resellable condition
In the original packaging with all the tags intact
You’ll also need the receipt or proof of purchase

Return Reasons and Handling Costs

Return Reasons	Item Condition
Return Reasons	Unopened	Opened (*1)
Wrong product description	Merchant covers return shipping	Merchant covers return shipping
Incorrect item received
Defective / Poor quality
Damaged on arrival
Late delivery of items	Merchant covers return shipping Customers cover customs duties and taxes (*2)	N/A (*3)
Wrong product ordered	Customers cover return shipping, customs duties and taxes (*2)	Customers cover return shipping, restocking fee, customs duties and taxes (*2)
Product did not meet expectations
No longer needed/wanted

(*1) Item Condition: Opened does not apply to used items or items with wear and tear.
(*2) Custom duties and taxes apply only when applicable
(*3) Not Applicable

How do I ship back the items?

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
If you choose to return the item using your own shipping method, please ensure to upload the tracking information to validate your return request.
You are responsible for properly packing, shipping, and insuring all returned packages using a trackable shipping method. If a return label is provided, any associated shipping charges may be deducted from your total refund.

Return request approval and deadline

Once a return request has been approved, customers have 28 days to provide shipping updates. If no action is taken within this timeframe, the return request will be canceled and considered closed. After the 28-day period, the item will no longer be eligible for return.

What are non-refundable?

Shipping rebates
Discounts applied to the purchase
Reward points applied to the purchase
Used items or items with wear and tear
Items damaged from the customers’ end
Customs duties and taxes (are paid to the local authorities and are determined by your country’s specific regulations)

Return handling fee & restocking fee

Customers may return or cancel an order for reasons beyond warranty claims. Please note that VXAparts reserves the right to apply a restocking and/or handling fee of 12% of the merchandise cost, with a minimum fee of 7.99 USD.

Damaged, missing, or incorrect items

Please inspect your order upon receipt. If the item is defective, damaged, missing, or if you receive the wrong item, contact us within 14 business days of delivery. For faulty products, report the issue within 14 days of the delivery date. If you discover damaged items in your shipment, report them within 14 business days of receiving the package. If some items of the order are missing, please contact customer service for a partial refund or redelivery of the missing item. Failure to report these issues within the specified timeframes may result in the denial of replacement products. If you need to forward, re-ship, or transfer the shipment to another location, please report any missing items before doing so. Failure to do so may result in immediate claim denial.

Resolve shipping claim

Most claims will be resolved within 14 business days, however, the entire claims process can take up to 30 calendar days.

Lost packages

If your package is not delivered despite tracking information indicating delivery, notify us within 14 days. We will initiate a tracer with the original shipping carrier. V Autosport Limited is not liable for lost or damaged returns. Package insurance is recommended.

Refusal of package

Domestic delivery

Any domestic deliveries refused by the receiver or deemed non-deliverable will incur a return handling fee and be processed under our standard return policy, including a 12% restocking fee (with a minimum of USD 7.99).

International delivery

Any international deliveries that are refused at the time of delivery will be subject to carrier abandonment of the package. At that time, the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.

What are the refund options?

Refund to the original payment method
Refund to store credit (if applicable)

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at order@vxaparts.com.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.