Returns Center
Step 2: Start Your Return Online
Go to our Returns Center. Enter your order number and email address to initiate the return process.
Step 3: Select Items & Reasons
Select the items you’d like to return and choose a reason from the list to help us process your request faster.
Step 4: Share Return Details & Supporting Video (If applicable)
Please describe the issue briefly and include an unedited unboxing video. It helps confirm the product’s condition and ensures an accurate resolution.
Step 5: Await Approval
Our team will review your submitted return request. Please wait for an approval email before shipping anything back.
Step 6: Follow Shipping Instructions & Ship Items
You’ll receive an email with return instructions and a shipping label. Pack your items and await the carrier’s scheduled pickup.
Return Information
Return Request Approval & Deadline
Most stores have a 28-day return window. Be sure to communicate the return window clearly on the label. If your order is past this period, returns may not be accepted.
Shipping Costs
Certain conditions may result in deductions from your refund. These can include charges for return shipping, custom fees, and restocking fees.
Packaging Instructions
How to prepare your package for return:
- Print Your Return Label: Please download and print the return label from our email.
- Prepare Your Package: Pack items in the original box or a smaller one to avoid extra charges. Please be aware that shipping carriers charge based on volumetric weight. Using a larger box will result in higher return shipping fees, and this extra cost will be deducted from your final refund.
- Schedule the Pickup: Wait for a call from Shipping Courier to schedule your package pickup.
- If the return pickup attempt is unsuccessful, customers may need to cover the additional cost.