Simple, stress-free coverage from the day your order arrives.
Full standard 90-day return policy for unused, uninstalled components in original packaging
Covered by our standard warranty. If there's a factory defect in your first year, we fix it for free, saving your premium lifetime protection for later
Your permanent coverage kicks in for the long haul. You are protected against any major structural or mechanical breakdowns for life
See how our standard warranty compares to complete Lifetime Reliability Program
Included 12-Month Limited Warranty ($0)
Full coverage for 12 months from the date of purchase
Basic manufacturing defects coverage under standard street use
Eligible for repairs or replacements during the coverage window (Cash refunds strictly unavailable after the initial 90-day window)
VXA Lifetime Reliability Program (Premium Add-on)
Permanent, lifelong protection for your investment
Complete coverage for all major structural and internal moving parts
Protects vital vehicle electronics and core components for life
Clear, honest protection. Know exactly how your investment is secured
Structural breaks, cracks, or damage
Any failures in the core frame or built-in welds
Internal fluid or air leaks (essential for performance upgrades)
Early mechanical or electrical part failures during normal everyday driving
DISCONTINUED PARTS PROTECTION: If your specific part is ever discontinued in the future, you are still protected. We will issue you full store Reward Points equal to your original purchase price so you can keep upgrading your build.
Track use, competitive racing, or extreme off-road abuse
Accidents and road hazards (car crashes, major pothole hits, or flying road debris)
Unofficial modifications to the part (such as custom cutting or re-welding)
Note: Everyday cosmetic wear, minor surface rust, or normal finish fading that doesn't stop the part from working is not covered
PLEASE NOTE: This plan covers the replacement part itself. Outside costs like mechanic labor fees, towing, or rental car expenses are not included
HOW TO FILE A CLAIM
Our fast, 3-step process to get you back on the road
Take high-resolution photographs or short video showing us exactly what the issue is with your part
Uploading proof of professional installation (like a quick receipt or invoice from a certified auto shop) acts as an express pass for faster claim approval
Once verified, we will quickly arrange to repair your part or ship out a replacement to minimize your vehicle's downtime
FREQUENTLY ASKED QUESTIONS
Clear, transparent answers about the VXA Lifetime Reliability Program
Can I add the Lifetime Reliability Program after checking out?
No. This program is a strict point-of-sale option and must be added to your cart during the original checkout sequence.
Is the program available for all vehicle parts on the store?
The program is available for eligible performance and structural components. Check the product page for availability.
Does the protection plan apply to international orders?
Yes, the Lifetime Reliability Program is available for international orders with valid proof of purchase.
Can I purchase this program as a gift for another builder?
Yes, the program can be gifted. The recipient will need to register the part with their information for coverage activation.
Do I need to register my part after purchase?
Yes, registration within 30 days of purchase is required to activate your lifetime coverage.
Is there a limit to how many parts I can protect?
No, you can add the Lifetime Reliability Program to as many eligible parts as you purchase.
What happens if I return the part?
If you return the part within the return window, the program fee will be fully refunded.
What specific structural failures are fully shielded under this plan?
Manufacturing defects, material failures, weld fractures, and structural integrity issues are covered under normal operating conditions.
Are internal fluid or air leaks covered for cooling and induction upgrades?
Yes, seal failures and internal leaks in covered cooling and induction components are protected under the program.
Does this program cover normal cosmetic weathering or surface rust?
No. Cosmetic wear, surface oxidation, and aesthetic degradation are not covered. Only functional failures are protected.
Are electronic component failures covered?
Yes, electronic failures due to manufacturing defects are covered, excluding damage from improper installation or electrical surges.
Does the program cover wear items like gaskets and seals?
Premature failure of gaskets and seals due to material defects is covered, but normal wear is not.
Are performance degradation issues covered?
Yes, if performance degradation is due to a manufacturing defect or material failure, it is covered.
Does the program cover corrosion damage?
Internal corrosion due to material defects is covered. External corrosion from environmental exposure is not.
Are fitment issues covered under the program?
Yes, if the part does not fit as specified due to manufacturing error, it is covered for replacement.
Is track use, competitive racing, or off-road abuse covered?
No. Track use, competitive racing, and extreme off-road conditions void the protection plan.
Are unauthorized structural alterations or custom re-welding protected?
No. Any unauthorized modifications, alterations, or custom fabrication work will void the coverage.
Does improper installation void the coverage?
Yes, damage resulting from improper installation or failure to follow manufacturer instructions voids the program.
Are accident or collision damages covered?
No, damage from accidents, collisions, or impacts is not covered under this program.
Does using non-OEM fluids or lubricants void coverage?
Using fluids or lubricants that do not meet manufacturer specifications may void coverage if they cause the failure.
Are theft or vandalism covered?
No, theft, vandalism, or intentional damage is not covered under the Lifetime Reliability Program.
Does lack of maintenance void the program?
Yes, failure to perform recommended maintenance as outlined in the product documentation will void coverage.
How do I initiate a lifetime reliability claim?
Contact our support team with your order number, part details, and description of the failure. We'll guide you through the verification process.
What kind of photo or video documentation do I need to submit?
Clear photos showing the failure point, part number, and overall condition. Video may be requested for complex failures.
What is 'The Speed Pass' and how does it expedite my claim?
Providing an itemized receipt or invoice from a certified, registered professional mechanic acts as an expedited verification pass.
How long does the claims review process take?
Standard claims are reviewed within 3-5 business days. Speed Pass claims are typically approved within 24 hours.
Do I need to return the failed part?
Yes, in most cases the failed part must be returned for inspection before a replacement is shipped.
Who pays for return shipping of the failed part?
VXA provides a prepaid return label for all approved claims. You are not responsible for return shipping costs.
Can I submit a claim online or do I need to call?
You can submit claims online through your account portal or contact our support team directly via phone or email.
What happens if my claim is denied?
You will receive a detailed explanation of the denial reason and have the option to appeal with additional documentation.
What happens if my protected component is discontinued down the road?
If a part is discontinued, we honor your protection by issuing full store Reward Points equivalent to your original purchase value.
How long does it take for a replacement part to be approved and cross-shipped?
Once approved, replacement parts are typically cross-shipped within 2-3 business days, depending on inventory availability.
Will I receive the exact same part or an upgraded version?
You will receive the current version of the part. If an upgraded version exists, you may receive it at no additional cost.
What if the replacement part also fails?
The replacement part is also covered under the same lifetime program. You can file another claim if needed.
Are international customers eligible for cross-shipping?
Yes, international customers receive the same cross-shipping benefits, though delivery times may vary by location.
Can I choose store credit instead of a replacement part?
Yes, you may opt for store Reward Points equal to the original purchase value instead of a replacement part.
What happens if VXA goes out of business?
The program is backed by a third-party warranty administrator to ensure coverage continuity regardless of business status.
Can I add the Lifetime Reliability Program after checking out?
No. This program is a strict point-of-sale option and must be added to your cart during the original checkout sequence.
Is the program available for all vehicle parts on the store?
The program is available for eligible performance and structural components. Check the product page for availability.
Does the protection plan apply to international orders?
Yes, the Lifetime Reliability Program is available for international orders with valid proof of purchase.
Can I purchase this program as a gift for another builder?
Yes, the program can be gifted. The recipient will need to register the part with their information for coverage activation.
Do I need to register my part after purchase?
Yes, registration within 30 days of purchase is required to activate your lifetime coverage.
Is there a limit to how many parts I can protect?
No, you can add the Lifetime Reliability Program to as many eligible parts as you purchase.
What happens if I return the part?
If you return the part within the return window, the program fee will be fully refunded.
What specific structural failures are fully shielded under this plan?
Manufacturing defects, material failures, weld fractures, and structural integrity issues are covered under normal operating conditions.
Are internal fluid or air leaks covered for cooling and induction upgrades?
Yes, seal failures and internal leaks in covered cooling and induction components are protected under the program.
Does this program cover normal cosmetic weathering or surface rust?
No. Cosmetic wear, surface oxidation, and aesthetic degradation are not covered. Only functional failures are protected.
Are electronic component failures covered?
Yes, electronic failures due to manufacturing defects are covered, excluding damage from improper installation or electrical surges.
Does the program cover wear items like gaskets and seals?
Premature failure of gaskets and seals due to material defects is covered, but normal wear is not.
Are performance degradation issues covered?
Yes, if performance degradation is due to a manufacturing defect or material failure, it is covered.
Does the program cover corrosion damage?
Internal corrosion due to material defects is covered. External corrosion from environmental exposure is not.
Are fitment issues covered under the program?
Yes, if the part does not fit as specified due to manufacturing error, it is covered for replacement.
Is track use, competitive racing, or off-road abuse covered?
No. Track use, competitive racing, and extreme off-road conditions void the protection plan.
Are unauthorized structural alterations or custom re-welding protected?
No. Any unauthorized modifications, alterations, or custom fabrication work will void the coverage.
Does improper installation void the coverage?
Yes, damage resulting from improper installation or failure to follow manufacturer instructions voids the program.
Are accident or collision damages covered?
No, damage from accidents, collisions, or impacts is not covered under this program.
Does using non-OEM fluids or lubricants void coverage?
Using fluids or lubricants that do not meet manufacturer specifications may void coverage if they cause the failure.
Are theft or vandalism covered?
No, theft, vandalism, or intentional damage is not covered under the Lifetime Reliability Program.
Does lack of maintenance void the program?
Yes, failure to perform recommended maintenance as outlined in the product documentation will void coverage.
How do I initiate a lifetime reliability claim?
Contact our support team with your order number, part details, and description of the failure. We'll guide you through the verification process.
What kind of photo or video documentation do I need to submit?
Clear photos showing the failure point, part number, and overall condition. Video may be requested for complex failures.
What is 'The Speed Pass' and how does it expedite my claim?
Providing an itemized receipt or invoice from a certified, registered professional mechanic acts as an expedited verification pass.
How long does the claims review process take?
Standard claims are reviewed within 3-5 business days. Speed Pass claims are typically approved within 24 hours.
Do I need to return the failed part?
Yes, in most cases the failed part must be returned for inspection before a replacement is shipped.
Who pays for return shipping of the failed part?
VXA provides a prepaid return label for all approved claims. You are not responsible for return shipping costs.
Can I submit a claim online or do I need to call?
You can submit claims online through your account portal or contact our support team directly via phone or email.
What happens if my claim is denied?
You will receive a detailed explanation of the denial reason and have the option to appeal with additional documentation.
What happens if my protected component is discontinued down the road?
If a part is discontinued, we honor your protection by issuing full store Reward Points equivalent to your original purchase value.
How long does it take for a replacement part to be approved and cross-shipped?
Once approved, replacement parts are typically cross-shipped within 2-3 business days, depending on inventory availability.
Will I receive the exact same part or an upgraded version?
You will receive the current version of the part. If an upgraded version exists, you may receive it at no additional cost.
What if the replacement part also fails?
The replacement part is also covered under the same lifetime program. You can file another claim if needed.
Are international customers eligible for cross-shipping?
Yes, international customers receive the same cross-shipping benefits, though delivery times may vary by location.
Can I choose store credit instead of a replacement part?
Yes, you may opt for store Reward Points equal to the original purchase value instead of a replacement part.
What happens if VXA goes out of business?
The program is backed by a third-party warranty administrator to ensure coverage continuity regardless of business status.
