Question 1

What payment methods do you accept?

Accepted Answer

We offer a variety of secure and convenient payment options so you can shop your way. VXAParts currently accepts:Credit & Debit Cards: Visa, Mastercard, American Express, UnionPayDigital Wallets: Apple Pay, Google Pay, Shop PayOnline Payments: PayPalAll payments are processed through trusted, encrypted gateways, so your information is always safe.

Question 2

Is my credit card and payment information secure on your website?

Accepted Answer

Your privacy and payment security are our top priorities. You can shop with confidence knowing your information is always protected.Secure Payment Processing. All transactions are handled through trusted and encrypted payment gateways, keeping your personal and financial details safe at every step.Accepted Payment Methods. We offer a variety of secure and convenient payment options, including Credit & Debit Cards (Visa, Mastercard, American Express, UnionPay), Digital Wallets (Apple Pay, Google Pay, Shop Pay), and Online Payments (PayPal)Privacy and Protection. We take your privacy seriously. For more information on how we protect your personal data, please see our Privacy Policy

Question 3

Do you charge extra fees for payments?

Accepted Answer

No, we don’t add extra charges for online payments. The amount you see at checkout is the final price (including any applicable shipping or taxes).

Question 4

My payment was declined or failed. What should I do?

Accepted Answer

If your payment doesn’t go through:Double-check your payment details (e.g card number, cvv, full name, expiry date, etc.) and try againTry another payment method if possible

Question 5

Can I use multiple payment methods for a single order?

Accepted Answer

At the moment, each order can only be completed using one payment method at checkout.We’re always looking for ways to make your shopping experience more flexible, and we’ll be sure to let our customers know if multiple payment options become available in the future.Thank you for your understanding!

Question 6

How do I apply a discount or promo code to my order?

Accepted Answer

You can apply your discount or promo code in either the Cart or Checkout, whichever is more convenient for you!In the Cart:Look for the “Enter discount code” box on the right side of your cart page.Type or paste your code, then click “Apply.”Your discount will be reflected right away in your total.At Checkout:When you’re on the checkout page, you’ll see a similar field labeled “Discount code.”Enter your code there and hit “Apply.”The order total will automatically update before you complete your payment.Both options work the same way, your discount will apply instantly!

Question 7

Why isn't my discount code working?

Accepted Answer

If your discount code isn't working, here are some common reasons and steps to troubleshoot and check:Check the expiration date: Make sure your promo code is still active, some offers are time-limited.Review the code details: A few codes have special rules, like a minimum order amount or certain eligible products.Double-check the code: Make sure it’s entered exactly as shown, no extra spaces or small typos!One code at a time: Only one discount or promo code can be used per order.Check your total: If another discount lowers your total below the minimum spend, the promo code might not apply anymore.If you've tried these steps and the code still doesn't work, please contact customer support at order@vxaparts.com for further assistance.

Question 8

Can I use more than one discount code on a single order?

Accepted Answer

In most cases, only one discount or promo code can be used per order. However, some special offers may allow you to combine multiple promotions. it all depends on the specific terms and conditions of each code.We recommend checking the terms and conditions of your discount before applying it to see if it can be combined with other offers.

Question 9

How will I know my order was successfully placed?

Accepted Answer

You’ll know your order has been successfully placed once you receive a confirmation email from VXA Parts. Confirmation email will include:Your order number (e.g., “Order #12345”)A summary of the items you purchasedYour shipping address and chosen delivery methodPayment details and discounts appliedAn estimated delivery timeframeOnce your order is on its way, you’ll get another email with tracking details so you can follow its journey right to your door.If you don’t see the confirmation email within a few minutes, don’t worry, just check your spam or junk folder, or search for “VXA Parts” in your inbox.

Question 10

I haven't received an order confirmation email. What should I do?

Accepted Answer

If you haven't received an order confirmation email, here are some steps you can take:Check Your Spam / Promotions Folder: Sometimes, emails may end up in these folders.Verify Your Email Address: Ensure that the email address you provided during checkout was correct.Login to Your Account: If you have an account, you can check your order status and details there.Contact Customer Service: If you still can't find the email or need further assistance, please email our customer service at order@vxaparts.com for help.

Question 11

Do you offer financing or "buy now, pay later" options?

Accepted Answer

At the moment, VXA Parts doesn’t offer financing or “buy now, pay later” options. But don’t worry, we’ve got plenty of secure and convenient payment methods for you to choose from!You can pay safely using:Credit & Debit Cards: Visa, Mastercard, American Express, UnionPayDigital Wallets: Apple Pay, Google Pay, Shop PayOnline Payments: PayPalAll transactions are encrypted and secure, so your payment details stay protected every step of the way

Question 12

How long will it take to receive my order?

Accepted Answer

Delivery times vary depending on your location and the shipping method selected. Kindly check out shipping policy for the delivery estimation. We're doing our best to deliver it promptly for you.

Question 13

How to track my order?

Accepted Answer

You can track your order on VXAParts in two simple ways:1. Track by Order Number:Go to the Track tab on the bottom navigation.Select the Order number tab.Enter your Order number (e.g., 1001).Choose to verify using your Email address or Phone number.Tap Track to view your order status.2. Track by Tracking Number:Go to the Track tab on the bottom navigation.Select the Tracking number tab.Enter your Tracking number (e.g., AA12345).Tap Track to see shipping updates.Make sure the information you enter matches what you used at checkout.

Question 14

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location. Kindly check our shipping rates and delivery estimates on our shipping policy

Question 15

I never got my order, what to do?

Accepted Answer

Notify or email our customer service at support@vxaparts.com within 14 days. We will initiate a tracer with the original shipping carrier to help you track your order and make sure it will be delivered to you.

Question 16

Will my order arrive in one package?

Accepted Answer

Not always. Since we ship from different warehouses worldwide, your items may arrive in multiple packages. Don’t worry since there’s no extra cost, and we’ll send you a tracking number for each shipment.

Question 17

What are customs duties and import taxes?

Accepted Answer

Customs Duty is a fee set by your country’s customs authority for goods entering the country.Import Taxes are local charges, such as VAT or GST, that may apply to your shipment.For select countries, we use Delivered Duty Paid (DDP). This means duties, taxes, and fees are already included in your order total. Our goal is to make international shipping for our customer stress-free and transparent.

Question 18

How much does shipping cost?

Accepted Answer

Shipping costs vary based on your location and items ordered. Some regions qualify for free shipping. At checkout, you’ll see the exact shipping cost before completing your order.

Question 19

How long will shipping take?

Accepted Answer

Delivery times vary by location and method:U.S. orders (UPS Ground): 1 – 5 business daysCanada (Canada Post Expedited): 1 – 8 business days, depending on the regionInternational orders (DHL Express): Typically 5 – 7 business daysThese are estimates, and exact times are shown during checkout.

Question 20

What happens if my package arrives damaged or doesn’t show up?

Accepted Answer

If your order arrives damaged, incorrect, or incomplete, please contact us right away. If your package shows as delivered but you haven’t received it, notify us within 14 days so we can work with the carrier to resolve the issue.

Question 21

How do I return an item?

Accepted Answer

You can start your return online through our Returns Center. Just enter your order number and email address, then follow the steps. Once your request is approved, you’ll receive a confirmation email with shipping instructions.

Question 22

What is your return policy?

Accepted Answer

Please check our return / refund policy here.

Question 23

What are the requirements for a return?

Accepted Answer

To qualify for a return, your item must be:Returned within 90 days of fulfillmentIn unused and resellable conditionIn its original packaging with tags intactAccompanied by your receipt or proof of purchase

Question 24

Who covers the return shipping costs?

Accepted Answer

If the issue is on us, such as receiving the wrong item, an incorrect description, a defective product, or damage upon arrival. Don’t worry, we’ll cover the return shipping costs for you.If the return is for personal reasons, like ordering the wrong product, changing your mind, or the item not meeting your expectations, then customer will be responsible for return shipping, duties, and taxes.

Question 25

How do I ship my return?

Accepted Answer

If your return is approved, you’ll receive full instructions via email:We will provide and attach a prepaid return shipping label for you to use in the email. If the return is due to a product or order issue, we’ll cover the shipping cost.If it’s for personal reasons (like the item doesn't meet you expectation or a change of mind), the return shipping cost will be deducted from your refund.Please use a trackable shipping method and upload the tracking number in your return request to avoid delays.

Question 26

What if my order arrives damaged, incorrect, or incomplete?

Accepted Answer

Please inspect your order upon arrival and contact us within 14 business days if you receive a defective, damaged, missing, or incorrect item. To help us resolve the issue quickly, we may request a short, unedited unboxing video that clearly shows the sealed package being opened. This helps our team verify the problem and provide the fastest possible solution.

Question 27

Which items are non-refundable?

Accepted Answer

The following items and charges are generally non-refundable:Shipping rebatesDiscounts, promo codes, or reward points used during your purchaseItems that have been used or wornProducts damaged due to customer handlingTailor-made or custom-designed itemsCustoms duties and taxes, as these are collected by your local authorities and can’t be refunded by usThank you for understanding. We do our best to make every refund clear and fair!

Question 28

Once you receive my return, how long does it take to process the refund?

Accepted Answer

Once we receive and inspect your return, we’ll notify you of approval or rejection. If approved, refunds are processed to your original payment method (or store credit, if applicable) within 10 business days. Please allow extra time for your bank or card issuer to post the refund.

Question 29

Will the original shipping charges from my order be refunded?

Accepted Answer

We understand how important this is, and here’s how it works:Original Shipping Charges. In most cases, the original shipping fee isn’t refundable. However, if the return is due to a mistake on our end (for example, you received the wrong item or a defective product), we’ll refund your shipping cost as well.Return Shipping Costs. If you’re returning an item for personal reasons (like ordering the wrong product or changing your mind), you’ll typically need to cover the return shipping. But if the issue was caused by us, we’ll take care of all return shipping costs for youIf you have any follow-up questions, don't hesitate to contact us via AI assistant or email order@vxaparts.com!

Question 30

I haven't received my refund yet, and it's past the stated processing time. What should I do?

Accepted Answer

If you haven’t received your refund and it's past the stated processing time, here's what you should do:1. Contact Customer Service: Reach out to customer support, our AI assistant or via email order@vxaparts.com. Include your order number and any relevant details about your refund request to help expedite the inquiry.2. Processing Time Reference: Keep in mind that refunds are typically processed back to the original payment method within 10 business days after your return has been approved.3. Additional Time for Banks: It often takes additional time for banks or credit card companies to process and post refunds after they are issued. Double-check your bank or payment account.If more than 15 business days have passed since your return was approved and you still haven’t received it, contacting customer service is the best approach to resolve the issue.

Question 31

Is there a restocking fee? What does that mean?

Accepted Answer

Yes, in some cases a restocking fee applies. A handling/restocking fee of 12% of the merchandise cost (minimum $7.99) may be charged for returns that are not related to warranty claims.A restocking fee helps cover the costs of processing your return, inspecting the item, repackaging it, and getting it ready for resale. We do our best to keep this fee as low as possible while ensuring every product meets our quality standards.

Question 32

Why is the amount of my refund different from the original purchase price?

Accepted Answer

In some cases, your refund may differ slightly from the original purchase amount. Here’s why:Shipping Charges. Original shipping fees are usually non-refundable, unless the return is due to an error on our part (for example, if you received the wrong or a defective item).Restocking Fees. In some cases, a restocking fee of 12% of the product cost (minimum $7.99) may be applied for returns not related to warranty or product issues.Discounts and Promotions. If your order included discounts or promo codes, those savings won’t be included in the refund total.Condition of the Item. If the product was opened but unused, a restocking fee may still apply, which could slightly reduce the final refund amount.We always aim to process refunds fairly and transparently. If you have any questions about your specific refund, our support team will be happy to help!

Question 33

What is the refund policy for items that were purchased on sale or clearance?

Accepted Answer

Items purchased on sale or clearance usually follow the same refund policy as regular-priced items, but there are a few important details to keep in mind:Non-Refundable Items: Sale or clearance items may be non-refundable, especially if they were marked as final sale at the time of purchase. We recommend checking the specific terms listed for each product before buying.Discounts and Promotions: If your order included discounts or promo codes, those amounts are generally not included in the refund when you return an item.Condition of the Item: To qualify for a return, items must be unused, in resellable condition, and returned in their original packaging with all tags attached and accompanied by a receipt or proof of purchase.We truly appreciate your understanding and are always here to help ensure your return experience is smooth and transparent.

Question 34

How do I create an account?

Accepted Answer

Click on the “Account” icon at the top-right corner of the website, confirm your email, and complete the verification process. Once registered, you can log in anytime with your email and password.

Question 35

Do I need an account to place an order?

Accepted Answer

No you don't. You can shop with us as a guest. But creating an account gives you extra benefits like tracking orders easily, saving addresses for faster checkout, and accessing your full order history.

Question 36

What are the benefits of creating an account with vxaparts.com?

Accepted Answer

Enjoy a smoother, faster, and more personalized shopping experience when you sign up!Faster Checkout: Save your shipping and billing details for quick, one-click purchases.Track Your Orders: Easily check your order status, shipping updates, and history anytime.Reorder with Ease: View past purchases and reorder your favorite items in just a few clicks.Save Multiple Addresses: Keep all your shipping addresses securely in one place.Exclusive Member Perks: Get access to special deals, early sale alerts, and loyalty rewards (where available).Create your account today and make every order with vxaparts.com even easier!

Question 37

Can I store multiple shipping addresses in my account?

Accepted Answer

Yes. You can store multiple shipping addresses in your vxaparts.com account. How to manage them:Sign in to your account.Click on your Profile Go to the Addresses section.Add new addresses and set a default if you wish.

Question 38

Can I update my account details later?

Accepted Answer

Absolutely. Once you log in, just click on “Account” icon button at the top right of the page, then click on Profile. You can update your name, phone number, and address anytime.

Question 39

How can I view my past orders and invoices?

Accepted Answer

It’s quick and easy! Just click on “Account” icon button at the top of the page and choose Order. There you can view order details and track shipments anytime.

Question 40

I forgot my password. How can I reset it?

Accepted Answer

Click “Forgot Password” on the login page, enter your registered email, and follow the instructions to reset your password.

Question 41

How can I change the email address associated with my account?

Accepted Answer

Updating your email address is quick and simple! Just follow these steps:Sign in to your vxaparts.com accountClick on your Profile at the top of the pageIn the Name & Email section, click EditEnter your new email address and click SaveCheck your new email inbox for a verification codeEnter the 6-digit code to verify your new emailThat’s it, your new email address is now set!

Question 42

What is the VXA Rewards Program?

Accepted Answer

The VXA Rewards Program is our way of saying thank you for shopping with us. You earn points every time you make a qualifying purchase, and you can redeem those points for discounts on future orders. Plus, the more you shop, the higher your membership tier, the more benefits you unlock!

Question 43

How do I join the program?

Accepted Answer

Joining is easy and free! Just create an account at vxaparts.com. You’ll automatically become a Rewards member and even get 20 points as a welcome bonus!

Question 44

How do I earn points?

Accepted Answer

You earn 1 point for every $10 spent on eligible purchases (excluding shipping, discounts, and gift cards).You also earn bonus points when you move up to a higher tier.Occasionally, we’ll run special promotions where you can earn even more points.

Question 45

Do points expire?

Accepted Answer

Yes, all points expire 18 months after they are credited to your account.

Question 46

How do I redeem my points?

Accepted Answer

When you’re ready to use your points:Log into your VXA account.Open the Rewards widget (bottom left corner of our site).Select “Redeem Points” to generate a custom code.Copy and paste the code into the discount box at checkout.*Please note: points can only be used on orders over $100 USD and redeemed in set increments (10 points = $10, 20 points = $20, etc.).

Question 47

What are the membership tiers?

Accepted Answer

Your tier is based on your lifetime spend or total number of orders:Loyal: $250 spend or 1 order (welcome level)VIP I: $750 spend or 3+ orders (plus 10 bonus points)VIP II: $1,750 spend or 6+ orders (plus 20 bonus points)VIP III: $3,000 spend or 10+ orders (plus 30 bonus points)Each tier comes with increasing rewards and perks.

Question 48

Can I combine points from multiple accounts?

Accepted Answer

No, each customer can only have one Rewards account. Points are non-transferable and cannot be combined between accounts.

Question 49

Can I redeem points for cash or outside vxaparts.com?

Accepted Answer

No. Points can only be redeemed as discounts on products purchased at vxaparts.com. They have no cash value and cannot be used elsewhere.

Question 50

What are your customer service hours?

Accepted Answer

Our AI assistant is available 24/7. Our human support agents are available during regular business hours, Monday to Friday , 9 AM - 6 PM GMT+8. If you contact us outside of these hours, you can still leave a message, and we’ll reply as soon as we’re back online.

Question 51

How do I contact your team directly?

Accepted Answer

You can reach us by:Live Chat: Available on the website (through our AI agent)Email: support@vxaparts.com

Question 52

Is there phone support?

Accepted Answer

At the moment, we focus on chat and email support so we can provide clear, trackable solutions for your order and technical queries.

Question 53

How quickly can I expect a response from a human agent?

Accepted Answer

We aim to respond within 24 business hours. For urgent matters, our AI assistant may be able to resolve your concern instantly or fast-track your case to our team.

Question 54

What kind of personal information do our store collect?

Accepted Answer

We collect information needed to provide customer with our services. This is broken down into several categories:Contact Details: Customer name, shipping / billing addresses, phone number, and email.Financial Information: Payment card details and transaction information, which are used to process customer payments.Account Information: Customer username, password, and preferences if customer create an account.Transaction Information: Details about the products that customers view, add to their cart, purchase, return, or exchange.Communications: Any information customer provides when customer contacts our support, for example, when sending a customer support inquiry.Device & Usage Information: Technical data like customer's IP address, browser type, and how customer interacts with our website (e.g., what pages customer visit).

Question 55

How does our store collect my information?

Accepted Answer

We collect information from a few sources:Directly from you: When you create an account, place an order, or contact us.Automatically: Through cookies and other technologies when you browse our website.From our service providers and partners: Apps that help us operate our store and provide services.

Question 56

What does our store do with my personal information?

Accepted Answer

Our store use your information to make your experience great. Here’s how:Getting Customer Order: Our store use your address and payment info to process and ship your purchases.Customer Support: Our store use your contact details to send order updates and answer your inquiries.Improving Our Store: By seeing what products are popular, we can make our website better and easier for you to use.Keeping Things Secure: Our store use information to prevent fraud and protect your account, ensuring a safe shopping environment.

Question 57

Do you share my information with anyone?

Accepted Answer

We never sell your personal data. We only share it with trusted partners who are essential for us to do business. Think of it like this:We give your address to shipping companies (like FedEx or UPS) so they can deliver your package.We use secure payment processors (like PayPal or Stripe) to handle your payment.Our website is powered by Shopify, which helps us run the store smoothly and securely.

Question 58

What control do I have over my information?

Accepted Answer

You are in control. You have the right to:See the personal information we have.Correct any mistakes in your info.Ask us to delete your information.Just email us at support@vxaparts.com, and we'll be happy to help.

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