Refund policy

How Do I Return?

Visit our Returns Center (or click the image) to start your return. Remember to submit your return within 90 days from the date of fulfillment.
Enter your order number and email address to access your order details.
Select the item(s) you wish to return and choose a return reason from the list.
Provide a brief description of the issue and upload your unedited unboxing video.
Review your return details to make sure everything is correct.
Once your request is approved, we’ll send a follow-up email with shipping instructions for sending your item back.

Return Reasons and Handling Costs

Return Reasons	Item Condition
Return Reasons	Unopened	Opened (1) (4)
Wrong product description	Merchant covers return shipping and provides a prepaid shipping label Merchant covers return shipping
Incorrect item received
Defective / Poor quality
Damaged on arrival
Wrong product ordered (*3)	Customers cover return shipping, customs duties and taxes (*2)	Customers cover return shipping, restocking fee (4), customs duties and taxes (2)
Product did not meet expectations (*3)
No longer needed/wanted (*3)

(*1) Item Condition: Opened does not apply to used items or items with wear and tear.
(*2) Custom duties and taxes apply only when applicable
(*3) Does not apply for tailor-made or custom items
(*4) 12% of the merchandise cost, with a minimum fee of 7.99 USD

Return handling fee & restocking fee

Customers may return or cancel an order for reasons beyond warranty claims. Please note that VXAparts reserves the right to apply a restocking and/or handling fee of 12% of the merchandise cost, with a minimum fee of 7.99 USD.

How do I ship back the items?

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that we now provide the shipping label for all approved returns to simplify the process for you.
- If the return is due to issues with the product or order (such as wrong product description, incorrect item received, defective/poor quality, or damaged on arrival), Merchant will provide a prepaid return shipping label.
- If the return is due to order the wrong product, the product not meeting expectations, or no longer needed/wanted in certain cases, the cost of the provided return shipping label, along with any applicable duties and taxes(*2), will be deducted from your final refund amount.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
You are responsible for securely packing the items and attaching the provided label.

Please Note: To avoid additional return shipping charges, please use a box that is the same size as, or smaller than, the original packaging. Using a larger box will result in higher shipping fees due to volumetric weight, and this increased cost will be deducted from your refund.

Return request approval and deadline

Once a return request has been approved, customers have 28 days to provide shipping updates. If no action is taken within this timeframe, the return request will be canceled and considered closed. After the 28-day period, the item will no longer be eligible for return.

What are non-refundable?

Shipping rebates
Discounts applied to the purchase
Reward points applied to the purchase
Used items or items with wear and tear
Items damaged from the customers’ end
Tailor-made or custom items (built specifically to your order and vehicle specifications)
Customs duties and taxes (are paid to the local authorities and are determined by your country’s specific regulations) [1]

[1] Import taxes are charged by a country or region's customs authority for shipments that are above the de minimis. In most cases, this tax is equivalent to the local sales tax, such as VAT or goods and services tax (GST). If you process a refund for an order that has import taxes applied and that has been fulfilled, then contact the country or region's customs authority to recover the tax that you've remitted.
Note: The process to recover import taxes can vary between regions, and import taxes that have been paid to a country or region's customs authority aren't always recoverable.

Damaged, missing, or incorrect items

Please inspect your order upon receipt. If the item is defective, damaged, missing, or if you receive the wrong item, contact us within 14 business days of delivery.

To be eligible for a resolution for any of these issues, you are required to provide a single, unedited unboxing video as proof. The video must clearly show:

The package from all angles while it is still sealed, with the shipping label visible.
The entire process of you opening the package.
A clear view of all items being removed from the box to confirm the complete contents.

Failure to report these issues within the specified timeframes or to provide a video that meets these requirements, may result in your claim request not being approved.

What are the refund options?

Refund to the original payment method
Refund to store credit (if applicable)

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, we will provide a summary of any applicable return fees and associated costs, which will be deducted from your refund total. The remaining balance will then be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at order@vxaparts.com.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification [2]. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

[2] You’ll receive instructions on how and where to send your package.

If the return is due to issues with the product or order (such as wrong product description, incorrect item received, defective/poor quality, or damaged on arrival), Merchant will provide a prepaid return shipping label.
If the return is due to order the wrong product, the product not meeting expectations, no longer needed/wanted, or late delivery in certain cases, Customer will be responsible for covering shipping, duties & taxes (*2), and arranging the return shipment.

Lost packages

If your package is not delivered despite tracking information indicating delivery, notify us within 14 days. We will initiate a tracer with the original shipping carrier.

Refusal of package

Domestic delivery

Any domestic deliveries refused by the receiver or deemed non-deliverable will incur a return handling fee and be processed under our standard return policy, including a 12% restocking fee (with a minimum of USD 7.99).

International delivery

Any international deliveries that are refused at the time of delivery will be subject to carrier abandonment of the package. At that time, the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.